Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Frequently Asked Questions
How long does it take to process my order?
Orders are typically processed within 1–3 business days before they are shipped.
How long does shipping take?
Most orders within the United States are delivered within 6–10 business days after processing.
Please note that delivery times are estimates and may vary during holidays or due to carrier delays.
Do you ship internationally?
At this time, Lumora ships within the United States only.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number.
Tracking information may take up to 48 hours to become active.
Can I return my order?
Yes. Unused and unopened products may be returned within 30 days of delivery, provided they are in their original packaging.
Can I return an opened product?
No. For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened or used.
What if I receive the wrong or a damaged item?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can assist you as quickly as possible.
Can I cancel my order?
Orders may be canceled before they have been processed for shipment.
Once an order has been processed or shipped, it can no longer be canceled.
Which payment methods do you accept?
We accept secure payments through:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
Available payment methods may vary depending on your location.
Are your products suitable for all skin types?
Many of our products are formulated for a wide range of skin types. However, every individual's skin is unique.
We recommend reviewing the product ingredients before use and performing a patch test when trying a product for the first time.
Do your products contain medical or therapeutic claims?
No. Our products are intended for cosmetic and personal care purposes only and are not intended to diagnose, treat, cure, or prevent any disease.
Still need help?
Our support team is always happy to assist you. If you couldn't find the answer you're looking for, please contact us and we'll get back to you as soon as possible.
Email: help.outerhaus@gmail.com