Contact information

Contact Us

We're Here to Help

At Lumora, your satisfaction is important to us. Whether you have a question about your order, need assistance with a product, or simply want to get in touch, our support team is here to help.

Customer Support

For all inquiries, please contact us using the information below:

Email: help.outerhaus@gmail.com
Phone: +966 53 481 4649

Our customer support team aims to respond to all inquiries within 24–48 business hours.

Support Hours

Monday – Friday

9:00 AM – 5:00 PM (Mountain Time)

Closed on weekends and major U.S. holidays.

Common Reasons to Contact Us

We're happy to assist with:

  • Order status and tracking
  • Shipping questions
  • Returns and refunds
  • Product information
  • Payment inquiries
  • General customer support

Before Contacting Us

To help us assist you more quickly, please include:

  • Your full name
  • Order number (if applicable)
  • A brief description of your inquiry

For damaged or incorrect orders, please attach clear photos of the product and packaging.

Business Information

Brand: Lumora

Thank you for choosing Lumora. We appreciate your trust and look forward to assisting you.