Privacy Policy

Effective Date: July 2026

Privacy Policy

At Lumora, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or make a purchase, we may collect information including:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by our payment providers)
Order history
Device information
IP address
Browser type
Website usage data

We only collect information necessary to operate our business and provide our services.

How We Use Your Information

Your information may be used to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and shopping experience
Detect fraudulent or unauthorized activity
Comply with legal obligations
Respond to inquiries and customer requests

We do not sell your personal information.

Payment Information

Payments are securely processed through trusted third-party payment providers available on our store, including Shopify Payments and supported digital wallets.

Lumora does not store your complete payment card information.

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality, remember your preferences, and understand how visitors interact with our website.

We also use Google Analytics to help analyze website traffic and improve user experience. Google may collect information according to its own Privacy Policy.

You may disable cookies through your browser settings; however, some website features may not function properly.

Information Sharing

We may share your information only when necessary with trusted service providers such as:

Shopify
Payment processors
Shipping carriers
Website analytics providers
Fraud prevention services

These providers receive only the information necessary to perform their services.

We may also disclose information when required by law or to protect our legal rights.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

While no online system can guarantee absolute security, we continuously work to protect the information entrusted to us.

Data Retention

We retain your information only for as long as necessary to:

Complete transactions
Provide customer service
Meet legal, accounting, or regulatory requirements
Resolve disputes

After this period, information is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your personal information
Object to certain processing activities
Request a copy of your personal data where applicable

Requests may be subject to legal requirements and identity verification.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our products and services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version will become effective immediately upon publication on this page.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please visit our Contact Us page.