Return & Refund Policy
Return & Refund Policy
Last updated: July 2026
At Lumora, we are committed to providing high-quality skincare and self-care products. Please review our Return & Refund Policy before placing your order.
Return Eligibility
Due to the hygienic nature of our products, we only accept returns for items that:
- Are unused and unopened.
- Remain in their original packaging.
- Are returned within 14 days of the delivery date.
For health and safety reasons, products that have been opened, used, or damaged after delivery cannot be returned unless they were received damaged, defective, or incorrect.
Return Address
Sada Group LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Contact Information
Phone
+966 53 481 4649
Return Shipping
Customers must use a reliable and trackable shipping carrier, such as:
- USPS
- UPS
- FedEx
- DHL
The customer is responsible for ensuring the returned package is properly packed and shipped.
Return Shipping Costs
If the return is requested because:
- You changed your mind.
- You ordered the wrong product.
- You no longer want the item.
The customer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Return Address for Defective Products
Sada Group LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Contact Information
Phone
+966 53 481 4649
How to Report a Defective Product
Please email us with:
- Your order number.
- Clear photos of the product.
- Photos of the shipping package.
- A brief description of the issue.
Please do not return any item until our support team provides return instructions.
Shipping Costs for Defective Products
If we confirm that the product is defective, damaged during shipping, or incorrectly shipped by us, Lumora will cover the reasonable return shipping costs.
Refund or Replacement
After inspection and approval, we will offer one of the following:
- A full refund to your original payment method.
- A replacement product (subject to availability).
Refunds are typically processed within 5–10 business days after approval.
Non-Returnable Items
The following items are not eligible for return:
- Opened skincare products.
- Used personal care products.
- Products damaged after delivery due to misuse.
- Gift cards (if applicable).
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it can no longer be canceled and will be subject to this Return & Refund Policy.