Shipping Policy

Effective Date: July 2026

Shipping Policy

At Lumora, we strive to process and deliver every order as quickly and efficiently as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery time within the United States is:

6–10 business days

Shipping estimates begin after your order has been processed.

Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated during checkout based on your delivery address and the items in your order.

Any available free shipping promotions will be clearly displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take up to 48 hours to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur. If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address before your order ships.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost during transit, please contact us. We will work directly with the shipping carrier to investigate the shipment and help resolve the issue.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Photos of the product
Photos of the packaging (if applicable)

Once reviewed, we will provide a replacement or refund when appropriate.

International Shipping

At this time, Lumora ships within the United States only.

If international shipping becomes available in the future, eligible countries will be displayed during checkout.

Contact Us

If you have any questions regarding shipping or your order, please visit our Contact Us page.